FREQUENTLY ASKED QUESTIONS

Q: How do I place an order?

A: To order, please select ORDER from the website menu. Fill out the order form with details required and send. You should receive a reply within 24 hours.

Q: I submitted an order request but I did not receive any response within 24 hours. What should I do?

A: It is possible that our response email has ended up in your SPAM/JUNK email folder. If you are able to find our email in this location, please mark is as “not spam” to avoid this issue in future.

Q: When do I pay for my order?

A: Orders are to be paid after e-mail confirmation of order is received.
 

Q: Do you deliver & what are the delivery fees?

A: Yes, delivery is available. Prices are listed below for the following delivery areas:

               Hamilton, Stoney Creek $8

               Binbrook, Mount Hope $ 10

               Burlington, Oakville $15


Q: How much lead time do you need before placing an order?

A: I typically take orders two weeks in advance (Please note that Holidays and special events tend to book up much quicker and I would require 3 weeks notice for large orders).

Q: Are your products gluten, eggs and dairy free?

A: No, all products contain gluten, eggs, and dairy. 

Q: Are your desserts peanut, tree nut free?

A: Although you are able to order various desserts, cakes and cupcakes without peanuts, they are NOT made in a peanut free facility, which means that it is possible for them to come into contact with nuts/tree nuts.

“Try the Sweet Side of Life” 

~ Dee (Owner/Founder of OhMyDee! Bakery)

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